Refunds and Exchanges

Thank you for choosing c-hicand! We are committed to providing you with high-quality products and excellent service, and we hope that every shopping experience will bring you a pleasant mood. If you are not satisfied with the goods you receive, or if there are quality problems with the goods, our return policy will provide you with a convenient solution to ensure that your rights are fully protected.

1. Scope of Application

Our return policy applies to all products purchased through c-hicand. In order to ensure a smooth return process, please check the following in time after you receive the goods.

Whether the goods are consistent with the order information (e.g. model, color, specification, etc.).
Whether the goods have any damage, quality defects or delivery problems.
Whether the packaging, accessories and markings are intact.
If you find any problems, please apply for return service within the specified period, and we will deal with it for you as soon as possible.

2. Return conditions

Under the following conditions, you can apply for return or exchange:

Return conditions

Time requirements: 30 days after receipt of the application for the return of goods (based on the courier receipt time).
Product Condition: The product has not been used and is in new condition (including unripped protective film, complete labels, accessories and boxes).
Special Products: Customized products (e.g. with engraved or customized patterns) and promotional products are generally not returnable, unless there is a quality issue.

What products cannot be returned?
Orders that exceed the 30-day return policy (including installment orders).
Products that have been previously replaced.
Any order that has been altered during processing.

Conditions of Exchange

Quality issues: such as defective workmanship or functionality issues with the merchandise (e.g., it does not work properly).
Delivery error: the product does not match the order information (e.g. color, model, size).
Time Limit Requirement: The exchange application must be submitted within 7 days after receiving the goods.

3. Situations that do not support returns and exchanges

The following cases do not support the return and exchange service:

The product has been used and affect the second sale (such as wear and tear, scratches, stains, etc.).
Damage caused by personal reasons (e.g. man-made drop, violent use, improper storage, etc.).
Applications beyond the return and exchange timeframe (return within 30 days, exchange within 7 days).
Products purchased from unofficial websites or authorized channels.

4. Return and Exchange Process

In order to simplify your return and exchange experience, our process is designed to be straightforward:

Step 1: Request a Return or Exchange

Contact our customer service team:
Online Customer Service: Log in to the official website and select the Live Chat feature.
In your request, please provide a detailed explanation of the reason for the return or exchange and attach clear photos of the product (if there is a quality issue, detailed pictures are required).

Step 2: Application Review

We will review your application within 1-2 business days after receiving it and notify you of the review result by email or phone.
After the review, we will provide you with the return address or exchange instructions.

Step 3: Return the product

Send the product back to the address provided by our customer service and keep the logistic proof for future reference.
Please make sure the product and its accessories are well-packed to avoid damage during transportation.

Step 4: Refund or Exchange Processing

After receiving the returned product and confirming that it meets the conditions for return or exchange, we will start the refund or exchange process.
Refunds will be returned to your payment account within 5-7 business days. Delivery of exchanges is usually completed within 7 business days.

5. Transportation Policy

Returns for personal reasons: If there is no quality problem or delivery error, the transportation cost of the returned product shall be borne by the user.

Returns due to quality problems: If the product is returned due to problems with the product itself, the round-trip shipping cost will be borne by us (we must use our designated logistics service provider).

6. Refunds and Exchanges

Refund method: Refund will be made to your payment account through the original payment channel. Depending on the processing time of the bank or payment platform, the actual arrival time may vary, usually 5-7 business days.

Exchanges: Exchanged items will be shipped via standard logistics and you will receive a new logistics tracking number to check the status in real time. 7.

7. Precautions

Please make sure the packaging is complete before returning the product to avoid secondary damage during transportation, otherwise it may affect the results of the return or exchange.

If the product has obvious signs of use or missing accessories, we will deduct part of the refund amount according to the actual situation.

8. Contact Us

If you have any questions about the return and exchange process or policy, please contact us.

c-hicand is always centered on customer satisfaction. We are committed to providing you with quality service and flexible solutions so that you can enjoy a hassle-free shopping experience. Looking forward to serving you!